Privacy Policy

About this Privacy Policy

Xox96 Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support interactions and related online activities. It is written in general terms because the information collected may depend on the services a player uses, the account activity involved and the checks that are required.

Personal information means information that identifies a person or could reasonably be linked with them. This may include information provided when opening or managing an account, information created through gameplay and transactions, and technical information collected when a player uses the website. Some information is needed to provide the requested service, while other information helps maintain website security, prevent misuse and meet legal obligations.

By using the website, players should review this policy together with any notices shown at the time information is collected. Where consent is requested, players may choose whether to provide it unless the information is required for account operation, verification, security or another necessary purpose. A player may withdraw consent for optional processing, although this does not affect processing that is required for other valid reasons.

This policy may be updated when services, technology or legal requirements change. The latest version published on the website will explain the current approach. Players should check this page from time to time if they want to remain informed about how their information is handled.

Information that may be collected

The type and amount of information collected depends on how a player interacts with the website. Information may be supplied directly by the player, generated through account activity or collected automatically from the device and browser used to access the service.

Account and identification information

• Name, date of birth, contact details and other information used to create or manage an account.
• Login information, account preferences, responsible gaming settings and records of communications with support.
• Identity and address information, together with verification documents or other evidence needed to confirm identity, age or eligibility.
• Information supplied when a player asks for help, makes a complaint, reports a problem or exercises a privacy right.

Payment and activity information

• Payment information and details needed to process deposits, withdrawals or other account-related transactions.
• Transaction histories, account balances, gaming activity and records of promotions or offers that have been viewed or used.
• Information used to identify unusual activity, possible fraud, payment abuse, account sharing or other security concerns.
• Records required to investigate disputes, resolve support questions and maintain accurate account information.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, pages viewed, approximate location based on technical data, access times and information about how the website is used. Cookies and similar technologies may remember preferences, support login functions, measure website performance and help identify suspicious activity.

Information may also be received from service providers or other parties where this is necessary for identity checks, payment processing, fraud prevention, security, customer support or another permitted business purpose. Any information received from another source should be handled in line with this policy and the requirements that apply to the relevant service.

How information is used and shared

Personal information is used only for purposes connected with operating the website, providing services, protecting players and meeting applicable obligations. Common purposes include:

• Creating, verifying, maintaining and closing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Conducting identity, age, security, anti-fraud and financial crime checks where required.
• Providing customer support, responding to questions and investigating complaints or disputes.
• Personalising account features, remembering preferences and improving the website and its functionality.
• Monitoring activity to detect technical problems, unauthorised access, collusion, manipulation or other misuse.
• Sending service messages about accounts, transactions, security, policy changes or other necessary matters.
• Sending optional marketing communications where a player has agreed to receive them or where another permitted basis applies.
• Maintaining business records and complying with legal, regulatory, tax, accounting and responsible gambling requirements.

Information may be shared with carefully selected service providers that help operate the website or provide supporting services. These may include payment providers, identity and verification providers, technology and hosting providers, security services, communications providers, customer support tools and professional advisers. Such parties should receive only information relevant to the service they provide and should be expected to protect it appropriately.

Information may also be disclosed where necessary to protect the website, players or the public, to investigate suspected unlawful conduct, to enforce terms, to respond to a valid legal request or to manage a business change. Information is not intended to be sold as a personal profile for unrelated purposes. Where marketing providers are used, they should handle information according to the relevant instructions and applicable privacy requirements.

Some service providers may process information in countries other than Australia. Where information is handled by an overseas provider, reasonable steps should be taken to use suitable providers and to protect the information during that processing. The safeguards available may depend on the provider, the type of information and the service involved.

Cookies and website technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help the website remember a session, keep account functions working, save selected preferences, understand general usage patterns and support security. Some cookies are necessary for core functions, while others help with performance, analytics or optional marketing activity.

A player can manage or restrict cookies through the settings of their browser or device. Browser settings may allow cookies to be blocked, deleted or limited, and may provide alerts when a cookie is being used. If necessary cookies are disabled, some account or website functions may not work correctly. Changing browser settings does not necessarily remove information that was already collected or stored for a legitimate purpose.

The website may use technical logs and similar tools even when cookies are restricted. These tools can be important for maintaining service availability, preventing attacks, checking performance and understanding errors. Any optional technology used for marketing or analytics should be managed in accordance with the choices presented on the website or through the relevant browser controls.

Security, retention and your privacy rights

Keeping information secure

Reasonable technical and organisational safeguards are used to reduce the risk of unauthorised access, loss, alteration, disclosure or misuse. These safeguards may include access controls, account security measures, monitoring, secure transmission practices and procedures for handling verification and payment information. No online service can guarantee complete security, so players should use strong, unique login details, keep them confidential and contact support promptly if they believe an account has been compromised.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer needed and there is no continuing requirement to keep it, it should be securely deleted, anonymised or otherwise handled so it no longer identifies a player.

How to exercise privacy rights

Players may contact support@xox96casino.click to ask about their personal information or to exercise their available privacy rights. Requests should clearly explain what is being requested and include enough information to help locate the relevant account. For security, reasonable steps may be taken to confirm the identity of the person making a request before information is provided or changes are made.

• Access: ask for access to personal information held about you and, where appropriate, an explanation of how it is being used.
• Correction: ask for inaccurate, incomplete or outdated account information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law or are needed for security, dispute resolution or another permitted purpose.
• Marketing consent: withdraw consent to optional marketing communications at any time. Players can also use an unsubscribe option in a marketing message where one is provided. Service and account messages may still be sent when they are necessary.
• Restriction or objection: in appropriate circumstances, ask for certain processing to be limited or object to a particular use of information, subject to legal and operational requirements.

A privacy request will be considered in accordance with the requirements that apply to the request and the information concerned. If a request cannot be completed in full, the reason will be explained where permitted. Players can use support@xox96casino.click for questions about this policy, data access, correction, deletion or withdrawal of marketing consent.